They have an old school single line system. So when someone is on the phone it ties up the line. And also they get busy alot and then it's all about having good timing.
Yes we only have one phone line, we would add a second one but can't keep up with the single one that we have now. I know it frustrating, believe me I would like to be able to take everyone's orders. All I can really say is keep trying and knowing what you want too....
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