Called carson ford Friday talked to a women and voiced my concerns as some opinions online . As l wanted to know why most of the time Tim (manger )answer was no way to contact a lot of the customers. When did you ever take a product and leave at the minimum no phone number? I finally called back this morning, wendsday, again talked to another women she promised to have him call. It's now noon and he was there. My car was going g to need a couple thousand dollars work so l needed to trust some one who cared about it. Well it looks like there is NOONE in this side of Nevada so it's back to Folsom Ford .ðŸ˜
Ford in Reno was horrible. Was very happy with Capital Ford. Had lots done. Came in under estimate.
Fantastic service, but i do drop it for the day because they pick up Reno's slack
Service waiting area is clean and comfortable. Service associates are very nice and informative. Work is always good. They do seem to lack a sense of how important the customers time is. I waited 3 months for all of my accessories to arrive and get installed. My last visit I waited 40 minutes for them to top off one of my fluids. Overall the service is good I just wish they would perform the work in a reasonable amount of time.
We would highly recommend Capital Ford for purchase and service.
The Manager Tim seems unwilling to return any calls!!!!!! That’s customer service there??!
Capital Fords Service Department is top notch. The Service Advisors are friendly and knowledgeable, however they are usually very busy and your vehicle may be there awhile depending on the problem.
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