Why is it every time I've tried to call on the phone I can't get ahold of anyone, some of us have to drive from an hour away to use your facility and would like to know that it's open before driving that far FYI

Have you tried the website? I just did and it even gave est. Wait time 1.5 hrs for Ottawa

Do i need a medical card to purchase from here

Yeah their phone system isn't set up for calling their specific store. In order to do that you have to get one of their cards on your first visit. Otherwise the website will tell you their hours and is very accurate. Just type Verilife Ottawa into you browser.