Do they ever answer the phone??

Someone should answer the phone.If the staff is too busy, maybe you can leave a message or call again after a while.

If they dont pick up when you call that usually means Maria's working, she would always be on the phone gossiping about who is doing what and so on.

Yes you're ask what department do you need than you're connected

I pretty sure Luckys goes through a call center in India. Sometimes the call center is backed up they also do Microsoft's virus protection

Just keep trying the phone eventually someone will help there very busy but always helpful in the end

Yes they do but sometimes you've just got to keep calling them back.