Are they always this slow?

Not usually round this time

I am an employee at this McDonald's I'm sorry your order took so long I can assure you we are working hard to meet every customers expected

No

I guess our order took longer than usual. 20 min. But they refunded even tho we didn't ask. Ryan, its ok. No worries. Thank you for your apology. You are probably the first that has ever done that. I worked at mcd. for 4 yrs.