True i would talk to the owner because that wasn't right. Im sure this is not your first this happened.For the principal if nothing else. His employees need to be held accountable for their actions.
I've had similar experience I could not get anyone to answer the phone I went in to place order and paid for it they took 50 min.to get my order then the young man real hostile with I've been a customer for over 40yrs I won't go back very disappointed !!!!!!
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