HAVE BEEN A CUSTOMER FOR SOME TIME..TRIED TO ORDER TODAY AND GOT SOMEONE WHO BARELY SPOKE ENGLISH..THEN SOMEONE TRYING TO SELL ME A MEDICAL ALERT DEVICE..DO I GIVE UP ON YOU ALL?

THANKS..PLACED ORDER THIS AM WITH JIM TO WHOM I EXPLAINED ALL...GOT RIGHT NUMBER AND PHONE ANSWERED AS USUAL BEFORE SWITCH,,,TWICE..HACKED??

Hi Morton, sorry you had this issue as it does not sound like us. Please make sure you are calling our customer service team, who are all located in-house at our headquarters here in Lancaster, PA. The toll-free number is 855-922-7769.

Wow- I have never had a bad experience with Lancaster and have ordered over the phone and in person and I always got excellent customer service.