my wife payed for a computer at the arden store on thanksgiving and now we are told she will not recieve it ,whats up

You need to contact Best Buy directly.

That's odd I used to work there a few years back I would ask for the GM there must be some information missing. Make sure you have your receipt with you!

Sorry I can't help you.

U have receit. Go fight for ur rites

Go back and complain