I have experienced the same type of service. The main reason I still shop at this store is because of the prices. It is the closes one to my home. I've shopped at other Walmarts and found better service, but once I consider my travel time and fuel, I only go to these other stores if this store has it's service desk closed, or I really need an item they don't have. So to answer your question I don't think this store needs to be closed.
I agree Walmart needs a whole new Overhaul...
Maybe no one to cover for employee answering nature's call🤔 Today I had a great experience there, very friendly and accommodating.
It's likely not the fault of the store, they are probably way short of the people they need
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