Is there always an employee there in there, in the wee hours of the morning while you wait for the train to come in ?

YES I have a view from my window and there is always an employee there. The best thing to do is to contact the Amtrak's website page and see what their information says and maybe there's a question answer that they provide. That is my thought so then you will get first-hand information anyting else if you have questions or concerns you can go to questions and answers.

There is when i catch the train at 3am