Calling the jcpenny in Wayne Mall, NJ I cannot get through to the windows Dept. for the last 65 mins. The vertical blind order arrived 2 WEEKS ago by mail. Went in person to get it put up. Nobody in 2 days had called. No ans from store. Disgraceful.

No experience with your concern my recommendation is to physical visit the store or email corp.

I would suggest calling the store and/or corporate as previously suggested. The customer service at that particular store is outstanding overall so I'm not sure why you are having difficulty with your order but corporate will definitely help you sort it out.

I have no experience with their window treatment department. I know with all other issues i have. Not had an issue. Maybe try calling corporate?