Bavarian AutoWorks

Brian Till

After having my BMW X5 towed to the shop (longer wait at preferred shop) and diagnosed by dealer, I was told that this particular job met the criteria and was accepted by the owner (Jason). I was told it would be started in 2 weeks. I have spent 20 years as a professional mechanic, including BMW, and although this was within my capabilities (valve cover), I didn't have the time to take it on. I was willing to pay the money as I had committed on this vehicle. After 6 weeks of waiting, the owner had called and smugly told me it was time to pick the car up because it was running but would need additional diagnostics from someone else, more qualified. I then paid and was given the keys. I hadn't made it 2 blocks when the engine light came on and derate was initiated. After clearing with my scanner the car went into limp mode. I was able to make it to my preferred shop and it was later diagnosed and properly repaired for Bavarians tech as having set the left bank timing chain one tooth off on the cam gear. This was a low mileage car in great running condition and the damage caused by Jason at Bavarian Auto Works resulted in almost 5K in repairs. I am still driving and loving the car to date, but I feel it's worth mentioning that Jason at BAW was in the woods on this one and should have admitted it. In addition to this experience, every encounter that I had with Jason was arrogant and aloof. I was made to feel as though the problems with the car had really put him out! Humility and honesty are indispensable traits of a good mechanic, for which I feel BAW is lacking. I am a supporter of good independent import shops but I would encourage all to know their limitations. Additionally the cargo area was filled with greasy, unbagged parts and the center console was still dismantled (I was told it was already like that), although I unloaded it from the flatbed and it was pristine. I bought this lesson but you don't have to. Disappointed.at best.

Aelece Ashley

Great place on the phone. Exceptional service. A odd customer came in asking about “the lights” and the gentleman was very nice telling him that there were several people waiting who had appointments he was welcome to wait. The fella kept trying to pressure him to go out and “look”. The owner was still incredibly respectful after communicating clearly he was last in line as it’s obviously a busy shop for a reason. Impressed all around.

Beverly B

Even though they were so busy Jason took the time to fix my cars problem . Their honesty and expertise is so appreciated

Walter

Had a brake issue with my Porsche Cayenne that we thought might involve the replacement of the master cylinder. It turned out that was not needed. Jason could have replaced it anyway, and I would never have been the wiser, but he is honest and I ended up paying less than 10% of what we originally expected. In the past had other work done with which I was also very satisfied. Highly recommended.