Tranco Transmissions

mt pazzo

They have a stellar reputation. Understood that's why they were booked out over 3 weeks to look at my truck's manual transmission. Told the story once on the phone, second time in person. Asked if it was primary vehicle and that was probably my mistake to answer truthfully and say no? I called for update at end of the day since this was my understanding. This was Wednesday around 3pm after leaving truck at 830am. He just repeated what I had told him twice without any additional information and said he would work up estimate. Two days later on Friday afternoon after 4pm they left message to call back. On the plus side, they did call back twice Monday morning before 10am. When I returned call, only one employee knew more information and he was on a parts run. The second return call (all calls were before 10am), he was gone again but had left paperwork so I could be told of their estimate of problem and cost. But they would not know for sure until they looked at clutch itself. Made sense but I also wondered why it took two days to make a guess based off the info I had given them and some sort of process that did not include eyes on. And yes, I understand the concept of not being able to guarantee that the problem might be bigger than initially estimated and am willing to give benefit of doubt they must know enough to kind of know without actual eyes on clutch, etc. Anyway, estimate seemed reasonable and I asked them to go ahead and he said he would start work. I wasn't too concerned since I had out of town plans. Surprised I wasn't at least called with update. Trip took a week so I called to find out situation, 15 days after drop off. The original employee I had been dealing with sounded kind of hesitant and said they should get in bay today and hopefully finished before closing. For what they estimated sounded fairly basic for professionals, I guess I'm not super happy about questionably being done after 15 days. Not sure how this can possibly go that would change my rating. If their guess is right, only 15 or 16 days to do the lower limits of their service. If they find something wrong when they actually look, not sure when I might get my truck. Anyway, I'm not really local (5 years in PA) and don't think my experience is the norm for them, I thought I would at least let it be known that this experience was (and continues to be) far from perfect.

Christian Robinson

I went in with an 04 jeep Grand Cherokee and expected to do a full transmission rebuild. They diagnosed my vehicle and found that all it needed really was a solenoid. They called me and told me the news and the new price. Honesty and quality work. My vehicle runs great and I couldn't be happier with the great team at Tranco! Thanks guys

doodlebug6969

I had my transmission rebuilt just before Scott bought this business and the transmission went out 26 months later again. Scott and Brian were awesome to deal with. Even tho it really was not their responsibility to help me with this issue Scott rebuilt my transmission totally at no cost to me. I will be back next time I have a issue with any future problems with any of my vehicles. Cant really say enough good about my experience with the new owner. Thanks Scott and Brian

Sevi Star

My transmission has been slipping and I was dreading taking it in because transmission work is always so expensive, and I'm leaving for vacation in a week. I stopped by out of the blue, and the guys did a quick fluid and leak check that determined that i was not going to explode and set me up for a proper appointment a few days later sending me away at NO CHARGE. Today the guys got me in and out for under $100 and they even replaced my burnt out brake light for me! The guys were very friendly, hard working, and funny. Prices were up front and honest. They left my car very clean and it's running great. I'm back on schedule and in budget for my vacation. Thanks Tranco!!!