El Pollo Loco

M Cat

Large order to tide us over on a busy week. Fast & efficient drive through. Macaroni & cheese side was a surprise hit. Spanish rice was good with sauce (below). Coleslaw was sadly dry & went uneaten. Note: We got way too many containers of the hot sauce & needed more of the green goddess type. Where can we buy that! We both had a large horchata which was beyond bland & watered down. Very disappointed.

Janet Carrillo

Check your order before you leave. They gave us rice when we ordered mashed potatoes and didn't even give us tortillas. We saw our order sitting there yet people who ordered after us were getting their orders. The workers were not working well together and the one putting the orders together was frazzled while the others just stood there. The chicken was still as good as I remember, we don't have any in Washington.

Luis Robles

Worst Pollo Loco I've EVER been too! First issue: I pulled up to the drive through and received no response. No worries, I waited, but after 5 minutes of nothing, I said "hello?" A guy on the speaker says "sorry, I'm the only one doing everything"....WHAT?? I should have left, but decided to give it a chance. After another 10 minutesof waiting, someone on the intercom finally takes half my order before cutting me off and asking me to pull up. Once I pulled up, the cashier apologized and asked me what side orders I wanted. I paid for my order and waited some more. The whole time, they were blasting rap music from the inside the dining area to the point you can barely hear them when they ask you questions. When I asked for a sauce, as he went to go retrieve it, he stopped to talk to his co worker about his schedule?? Really??? I've been in this drive through for at LEAST 30-40 minutes already. I was done with this place. AND TO TOP IT OFF. LOOK AT THE MAC AND CHEESE THEY GAVE ME. DISGUSTING!! STAY AWAY FROM THIS PLACE!

Martin Mendoza

Long lines during lunch, I read similar complaints. They probably have to staff one more person. The chicken tortilla soup is the business though 🔥