El Pollo Loco

Andres Piñeros

A chicken place than runs out of chicken every time. They only had chicken breast “.. and it would be another 30min wait for leg and tight to be ready” this have have twice already in the lapse of one month. 5/24/22 @ 8:43pm

Easy Going

This location could be great. They just need to be courteous to (all) customers - not just some! They lost 2 stars for one man not wearing his gloves while handling paper plate, and for his careless attitude. Smh.

Stefani

All I will say is BIRRIA at EPL🙌🏽. No one believes me. Lucky to have in the Southbay. Staff was super friendly. During these covid times with short staff I was still very appreciative. Be patient. It's worth it😋

Tatiana Taylor

My husband and I stopped here as I was picking up dinner from work and he was heading to work picking up his lunch. There were so many issues First, the entrance door was locked and another customer inside the store saw me and pointed to another door but when I went to that door, it had a sign on it that read “Please use other door” Second. While waiting for my order (order# 361/362) I was observing the workers making the food and saw multiple employees handling food with their bare hands. I saw the cashier ringing up orders which calls for operating the register and cash handling and then went straight to go pack food with the same hands she just collect money with and we all know how dirty money is. Then I saw another worker scratch her hair and then used that same hand she just scratched her hair with into the chip bucket and packed chips with her bare hands! And talk about chips… I don’t know if this is El Pollo Locos procedure on packing chips but every employee avoided putting gloves on, grabbed a chip back inside out, scooped a handful of chips, and with the other bare hand scoop a second hand full of chips in to the bag and then wrap. Each employee did this exact step by step, which makes me wonder is this El Pollo Locos way of teaching food packaging/handling? Aren’t we coming out of, or perhaps still in a Pandemic? But it only get worse. I get my order I go home, my husband goes to work and on his lunch breaks calls me and says “I bit into my tacos and there is somebody’s nail in it”! That about took my appetite away, we didn’t even eat the food we purchased. A waste of money time and food!