Firestone Complete Auto Care

Bob wills

very unprofessional behavior especially manager matthew who has a worse attitude I brought my car there for a flat tire and he lied to me that he can’t squeeze me in because he have other people what he only needs to do to patch the tire and he even lied that about next appointment that is on tuesday when it was actually available next day Don’t ever go there

The PreGame LIT NITE TV

horrible always backed up, kept my car for 5hrs and didn't look at it but yet I had to make a appointment

antoinette kinsler

First off i would say minus 5 stars My daughter brought my Lexus 2001 to Firestone yesterday at 12 30 to have for tires installed The staff was very rude and disrespectful to me and my daughter.The car was put up on the left at 1:30 pm and it sat until it was finally done at 430 pm. The staff was punishing me for complaining about our poor treatment and telling us we should be happy because we got a discount in our original pricing Today less than 24 hours later I was driving my car with the four newly installed tires and my rear tire blew and I almost crashed that fear that shot through me and her is indescribable. When I called back to the liberty road Firestone the manager Chris was super rude again. They told me to have the car towed from the other side of town to their shop after I told them I did not feel safe putting on a spare and driving across town. When I looked at the tires I could see they were not properly on the rims Once we got the car to Firestone the manager refused to pay for the tow and I had to pay 300 dollars. Now the manager is saying he needs to investigate but he is also saying that the other three tires have low air how is it possible to have one exploded tire and low air in three other tires in less than 24 hrs until it was done wrong. I have two witnesses Ayo all that I am saying who spent over 4 hrs yesterday and more than 3 hours and counting today They punish you by making you wait hours so you are inconvenienced. I want my car fixed and my money back for the back work and the tow I am calling a lawyer asap I have pictures of all I have shared. This is the worst experience ever getting tires and this whole tire shop needs to be stopped. I almost died because of their terrible work. I am waiting on a response from corporate as of right now because we still don’t no if my daughter care is safe to drive so it will be parked for now

Will CW

I find very unprofessional when you feel the need to lie to customers just to save face. I scheduled an oil change yesterday(06/05/2021) and the date requested for my appointment was on Sunday(06/06/2021). I never received an email if my request would be approved so I had to call the day of to see if the request could be accepted. The male receptionist told me in these exact words “you’re request hasn’t been accepted yet because you scheduled it for NEXT Sunday”. This absolutely made no sense because on my request form it literally says the request is for SUNDAY(06/06/2021). So then I try to call back and there was no answer. I waited some hours to then call back and when I did still no answer. So finally I call a third time and finally get through to what I believe is the same man from earlier. I ask him when are you’re available appointment times for tomorrow(06/07/2021) so I can request a good time that wouldn’t get rejected. He told me that it’s not possible for him to do that and that he won’t be able to do an oil change until Thursday….. first of all if it’s not possible for you to see availability then how in the world were you able to tell me you were free till Thursday. I understand not wanting to upset customers but come on now… lying just makes it worse.