Subway

Kristin Geiman

I tried to go through the drive-through at the Odessa, MO Subway. When I pulled around, I had to get out of my car to touch the screen to build my order. There was no way to communicate with anyone in the store, which proved to be a problem because the touch screen wasn’t working properly. The menu wouldn’t even show the sandwich I wanted and I canceled my order three times because I kept trying to move through the menu to find what I wanted and it kept selecting things I didn’t want. After the fourth time of canceling my order, I pressed the button that said press for help. I waited a few minutes and nothing happened. I pressed the help button again and again waited a few minutes. Still nothing happened. Finally, I gave up on the drive through and went inside. I told the woman behind the counter that the drive through touch screen was not working properly and she gave me a look like she didn’t care. There was no apology, no attempts to make it right. That is terrible service and no food service location should be okay with this level of treatment. It was my worst experience at a Subway, ever.

T L

I ordered online from Subway for the first time this evening. I must say that my order was perfect. Everything was made just like I ordered and the food was ready when I went inside to pick up.

Jessica Lusby

Constantly kept forgetting because he didn't really look at the ticket, so I had to keep letting him know what he forgot. Handed me my sandwiches, by the way 2 out of 4 were horribly made, then said have a good day. I said you forgot my drinks. He went to get my drinks, then I said you forgot my chips. He grabbed those. Employees need proper training!

jay smith

We here in Odessa have a pretty good crew that works at subway. They are always kind and even when I was being a Karen one day they were completely calm and nice. I apologized to them I was just having a bad day and took it out on them. They understood and made me some pretty awesome subs... I'll keep coming back for more great subs!