The Cool

Bryant Ponce

Recently I went to the The Cool and I did not have a good customer experience when I was there. The employees seemed to have a “too cool for school” or an “I don’t wanna be here” type of attitude. They were on their phones and blasting music and not even greeting or paying attention to the customers. Doesn’t seem like customer service is a high priority on their list. Overall, The Cool has dope hyped clothing and accessories, but the customer service needs to be better.

beau neuroth

I was helped out by mark at The Cool and I was ultimately surprised. Usually when you go to these smaller stores with high quality material, brands, etc. you don’t get the same service and conversation like the cool. I loved the store and what I received from all the employees. Thanks the cool y’all are dope

Blitz455

The best clothes store in South center. The staff are super chill and hooked me up with a free shoe keychain on my birthday. Its expensive but they have sales every week lowering a 35 dollar shirt to 20-25 bucks. Amazing store. Shop there if you have money.

Ray Shuttlesworth

The Cool has great gear but has the worst customer service I have experienced. They keep their doors closed during business hours which is very unwelcoming, their staff don't interact with you and the times I've been in the store they are either on their personal cell phones or just glaring at you. I get this "we're better than you" feeling when you walk in the store. I was there this week and saw a sign that said something along the lines of "don't ask questions if you aren't serious about buying". I'm sure more business would come through if they were more customer focused but it feels like they just want to flex in the mall like they were chasing their middle school/high school days again. Coming from an OG this isn't how good business should be done. Customer service is definitely in the bottom of their list.