Seattle Coffee Gear - Repair Center

Elizabeth G

Awesome! Fixed both of our Brevilles perfectly and were very accommodating of our schedule. Had clear communication, and repair was completed at a fair price.

John Cormie

Friendly in-person service but I was disappointed to hear the "queue time" for warranty repairs is presently 2 weeks. It's now been 3 weeks and they don't seem to answer their phone ... Wish there was some local competition but nobody else seems to service Rocket. Update: Repairs finally complete. The techs graciously explained the defect and remedy to me in detail when I picked up my machine. They did a great job but they are simply swamped.

Brian David Casey

I've had nothing but great experiences with the crew at Seattle Coffee Gear Repair and their next door neighbor, Rocket Espresso. I had my old Rocket Cellini serviced by them years ago when it stopped working. They repaired it in a timely manner and everything worked as good as new again. One important note: I'm a local in Seattle so I don't have to worry about shipping my machine to them. My newer Rocket Appartamento stopped working a few months ago and they repaired it under warranty just before its three year period was up. My machine got updated wiring and a control board and everything started running smoothly again. Just recently, my hot water and steam valves started showing signs that they were dying of old age (over three-years-old). These parts are like parts on a car where you can just count on going out after a few years of lots of wear and tear, especially when there's heating and cooling going on every day. The Rocket tech, Aryan, has been very helpful when I've had problems with my machine and gave me the recommendations I needed to fix this routine maintenance repair myself. The hot water dispenser only needed a rod stem replaced in the valve but the steam wand side needed the valve. It was an easy fix at home and saved me money. Thanks to the great crew at Rocket and SCG for allowing me to keep the espresso flowing into my cup day after day at home!

Jim Koch

I’ve bought 4 espresso machines from Seattle coffee gear and have always been impressed with their knowledge and service. Today I brought a machine to their repair department. After about :10 of diagnosing the problem, they just swapped out a part and sent me on my way with a fully operational machine at no cost!