Firestone Complete Auto Care

Rene Blanchard

These guys got my 2003 Crown Vic running clean enough to pass my emissions test. It failed the first time but they got her up to snuff. Thanks Firestone crew!

Kelsey Jackovna

We came right at closing with a nail in our tire, and he very kindly checked it, put air in it and the spare, gave us phone numbers for places that had the tire we needed, and stayed 20 minutes after closing to do all of this for us out of the goodness of his heart. So, so thankful for his kindness and help!

Sean Grissom

It's only 1 star because I can't leave 0 stars. They replaced my clutch and less than a year later it failed and they replaced it under warranty. I guess they dont like fixing their own mistakes, a few days later the cable snaps and have to take it in again. After that 2nd time in a week they left my clutch drivable but totally weird! Thanks for ruining my car firestone! DO NOT BRING YOUR CAR HERE IF YOU'RE NOT OKAY WITH BUYING A NEW ONE AFTERWARDS.

Ross Maynard

I went online on 10/27 and ordered tires, scheduled my appointment and put in my payment information for two vehicles. The website was very convenient and easy to use. On 10/28, I got an email saying my appointment couldn't be scheduled, and I needed to call. I called that same day and spoke to an employee. We set up the appointments I had already scheduled and had to order my tires. Now, normally, when you give a tire shop you vehicle information, they can give you one or two choices to choose from, but the employee just asked me for tire sizes. I gave him the sizes I believed they were, and he told me to call back and confirm before he ordered them so he could make sure he got the right sizes. He said he could have them by 10/30 (a Saturday). I doubled checked the sizes and called back. Even though I had already scheduled an appointment and given vehicle information (twice now) it was like I had never even called before. I went through the same process with a different employee and was left with a feeling what I had asked for wasn't going to get done. My appointments were scheduled for 11/2 and 11/3, so I called back on 11/1 to make sure they had the tires. Besides winter coming, I also wanted to be in the rebate window for the tires, so they needed to get done this week. I speak to an employee, and it's the same thing. Like I'd never called before. I have to go out and look at my tires to confirm tire size. He doesn't think they have them. I explain my frustrations to him. He says he will call me back. I call Discount Tire, and in 5 minutes, they have my vehicles in, they know my tire size, they have my tires coming from a different store same day, and even though they are booked out for almost 3 weeks, they will fit me in on my same appointment days. Guy from Firestone calls me back. They do have the tires. I explain my frustrations again and say I'm going with someone else. No protest whatsoever. No efforts from a manager to keep my business. Okay, bye sir. It's like they are used to making their customers angry and losing business.