Republic Services

Scott Ericson

I wish there was another garbage/recycling company in Albany. They pick up trash on the holidays and don't give their employees those days off to spend time with their families. Also, I was charged for 2 extra bags that I do not agree with totaling 20 dollars which is half the cost of a whole month of service. Just generally unhappy with this weekly garbage pick up service and wish there was competition in this city. But I guess it beats going to the dump and letting trash accumulate at my own house

Stu Boatsman

I have been waiting for cans for weeks. No joy. They cancelled my neighbors trash service thinking it was me (I have no idea how they confused starting with cancelling service and how they got her address). I have called repeatedly and spoken to some truly nice and helpful customer service representatives, but still no cans and no service. Today I got the first bill in the mail. How in the wide world of sports do they believe that it is appropriate or acceptable to bill me for a service they have NEVER provided and for cans that they KNOW they have never delivered??!! Complete and utter failure at providing the basic service that they are in business to provide. All of the information I provide with each phone call is lost immediately after I hang up the phone. I am shocked at how they conduct business. Truly a telling example of the dangers of service monopolies! Kudos to the lovely customer service reps, they have been exceedingly nice and pleasant. Unfortunately, the business they work for is beginning to force me to become unpleasant. I normally would encourage people to utilize a different service, but as there is NO other service we are forced to be subjugated and abused by a company with the inability to do anything accurately and timely except send bills. +1 for their accounts receivable department. At least they actually know my address .....🤔

Monica Murray

In the two years we've lived in Albany, I've had to nothing but problems with Republic Services. My house is on a corner lot and for some reason RS cannot figure out what route I'm on. When we first moved in, they told us Tuesday was our pick up day. Two weeks go by, our cans are on the curb each Monday night but by Wednesday morning they're still there and full. I called and they said, oh no, your day is Thursday. So we leave the containers out. No one picks them up Thursday. More phone calls and they decide our day is Tuesday again. Everything is fine for about a year, then it starts up again. A manager tells me no, my route is most definitely Thursdays except they somehow forget to tell their drivers. The past couple of months our service has been on the whim of the drivers. If they didn't have a monopoly, I'd drop them like a hot rock. I NEVER had issues with RS in Corvallis.

Dana Larsen

UPDATE: I contacted this company on their Facebook page and was surprised to get a response by someone who could do something for us. She eventually called me and made sure to let me know she would do what she could to get us a new garbage can this weekend. I still think they need to reevaluate their policies regarding replacement cans but I am glad to have a chance to update this review for the better. Original: We had a garbage can stolen and when I called on a Monday the lady I spoke to said we would have one delivered by the end of the week to replace it. Friday came and no can. So I called. They can't get one to us til the next Monday and after it is delivered THEN we can call and have a pick up scheduled for the next day. So until then, we have no place to put our garbage and it won't get picked up on time. They won't deliver one and you can't go pick one up because they use a 3rd party company who they have no information to contact. Very frustrating to be lied to and inconvenienced by a company for something that is not our fault. They need to reevaluate their policies.