Banfield Pet Hospital

Taylor Alameda

Good for keeping up with your pet's health needs, but because their 'comprehensive plan' appts fill up all their time there's no room left for when your pet actually needs care. My dog had a lot of pain in his hips suddenly and wouldn't eat or drink. We'd been on their 'plan' for years but the earliest any of the locations could fit him in was weeks away. $80 a month for 4 years to not get help when you need it is too much.

Amy Parlo

We are so grateful to the Lake Oswego Banfield team for their kindness and availability! Our dog hurt her foot and we didn't know if it was an emergency or not. Our regular vet was unavailable and the closest emergency vet said there was a 4-6 hour wait! Banfield took her right in, giving us comfort that she would receive any attention she needed. It turns out she probably just stepped on a thorn or was stung by a bee (we are over protective). Banfield did not charge us for the evaluation (saving us money and shame for the over reaction) and even called today to check up on her! Excellent service and kind, considerate staff.

Kris D

I have consistently been unhappy with this vet for multiple reasons. And what is more frustrating is that I pay $70 a month for being apart of one of their wellness plans. I feel I should receive far better support than what my pet and I are receiving. I think they may be a good place for pets that just come in for annual check ups, etc but not for pets that need more specialized attention. So, just to set the stage, my sweet girl has multiple health issues. She has Chronic Bronchitis, which she has had to take medication for regularly for the last year. She has a chronic skin condition (all over yeast infection) she is on a special diet, takes medicated baths, etc. She has dry eye and gets drops and an antibiotic drops in her eye daily. She has already had to have one eye removed because it caused her to go blind in that eye. She is amazing lovable sweet girl and deserves amazing care. Here are two main reasons I will look for a private practice veterinary clinic: The last time I called I asked to have my pets medication (which she has taken multiple times) refilled for her chronic bronchitis as she had been hacking non stop for the past two nights. Not only did I feel bad for her but of course this had kept us up all night as well. When I phoned in Sunday morning I was told that my vet was not working until the next day and I would have to wait since he was the only one familiar with her. I asked if another vet could just review her chart and just call me to discuss so we did not have to through another night of this. As stated earlier she has taken this medication quite a few times as she has a chronic condition. She explained how busy they were but she would leave a note. Well of course I never received a call. I proceeded to call the next morning inquiring about my request. I was told that a note was left just for my vet to call me but not any other vet. Again the vet was extremely busy and she would leave another note. We then proceeded to call back again later that afternoon hoping to get an answer, but no, still to busy. This was not unfortunately the first time I had run into this type of service from the front desk. The other reason I am not happy with Banfield is the lack of knowledge they have regarding your pets charts. I am sure I am slightly jaded as her previous vets were a part of a smaller private practice. When she went in for visits they knew everything about her history before they spoke to you, they read her chart to know what her issues were, what tests she had taken, what medications she was on or had taken in the past. You do not get that kind of service with Banfield. The last three times she has gone in for her Bronchitis, the vet (aka who is supposed to be familiar with her) always brings up that he noticed the issues with her dry eye and her skin condition. Asking if she has ever tried a certain eye medication, or tried a medicated shampoo. The last time he brought it up I almost started laughing because I could not believe he was asking. I wanted to say "Do you not read her chart??" She is using eye drops, medicated shampoo and your clinic is the one prescribing these for her. How are you not seeing that? maybe they run on auto pilot and do not pay attention, but they should. Anyway, this vet may be great for basic needs animals but I feel they are so big that they truly do not give personalized care as our animal babies deserve.

David Benston

After keeping her dog all day, they called my elderly mother in law to say he was ready for pick up, but she needed to come in herself and speak to the vet, can't do it over the phone this time. Oh and don't come in for another hour while you wonder what's wrong. Instead of picking him up myself, she had to get dressed, pull out the walker, and make her way to the car. We called from the parking lot, and they put us on hold for 15 minutes. Eventually the vet came on and spoke...on the phone mind you...for 25 minutes frequently looking up the instructions she gave, and then it was wait another 15 minutes to bring the dog out. She could have had the whole transaction from her comfortable chair. There was two other cars there. I gave two stars because the dog is still alive, they could have had three. I would like to point out, I have brought my own critters here for years and generally have had very positive experiences. I'm calling this an outlier.