Buona

Laura Bylczynski

I'm giving the Darien location 3stars. I should give it 1star, but I LOVE, LOVE, LOVE Buona Beef & frequent the Bolingbrook location alot. I was raised on the first Buona Beef that was in Berwyn when I lived there as a kid 45 years ago. All their salads are great, & my family also loves the pizza & side pasta salad. I order my food online & pick it up at the drive thru. The last 3 times my order was wrong. 1st time, I ordered a beef baptized & a pasta salad. I like it juicy & wet. Got home to eat it & it was bone dry & the pasta salad barely had any dressing & the pasta was very bland. I thought, ok, someone just wasn't paying attention. The other stuff I ordered was fine. 2nd time I ordered online, I got the same thing as I did the last. I put in the instruction field, beef baptized: please make sure it's really juicy. Got home, there's barely any juice on the bread. There's nothing worse than a dry beef sandwich when you ask for it really juicy & baptized! Pasta salad tasted much better, though. I was still unhappy but at least the pasta salad tasted good. 3rd time, my order was wrong AGAIN. I ordered a beef/sausage combo baptized & really juicy in the instruction field. They forgot the sausage AND it was dry AGAIN! I couldn't believe it! I was furious! I live in Romeoville & wasn't about to drive back to Darien to get my order fixed. I called the manager in Darien & they sent me an email certificate to use on my next order. I did appreciate that & she was very sorry for the problems I've had in the past. I usually go to the Buona in Bolingbrook, which is fantastic by the way (never had a problem at the Bolingbrook location), but my brother lives in Westmont & I always stop at the Darien Buona on my way home. Today I was at my brother's & I stopped at the Darien Buona. My nephew got his buffalo chicken salad, which he loves & 2 pasta side salads. Both pasta salads were not good. Very bland AGAIN! I didn't order my beef combo. I didn't want to be disappointed again. I went to Taco Bell. But I was disappointed becuz the pasta salad wasn't good. I don't know what's wrong with the Darien location. I probably won't be going back there again but I might try one more time, if I'm desperate. The way things cost nowadays, it sucks when you get home & your order is wrong or doesn't taste good. At least the manager apologized & gave me a certificate to use on my next order at any Buona location. That helped take the sting out of a mistake! Some restaurants won't do that for customers. They make you come back & return your order. Thanks Buonavalonto family, for many years of fantastic beef sandwiches & now fantastic pizza. I've had a few hiccups with the Darien store, but lately, it's hard to find good help!

Michael Montefinese

This place is either too busy or under staffed or they just don't care about the job their sapoze to preform for loyal customers. The last 3 online ordering all mistakes and now I just picked up my beef sandwich order drove home only to find out ill be eating my beef dry and no not peppers last time this is going to happen cuz we aren't going back. Strongly disappointed!!!

Limo

I would say Al's on Taylor St is number 1 and Mr beef number 2 and Johnny's on north Ave number 3 but Buena beef is number 4 for Italian beef BUT they are all over the place unlike the other top 3..... definitely better then portillos beefs...... good soups make sure to always ask what there specials are might wanna try other things... pasta is not bad the small personal pizza not bad ..... there soups are 5050 depends what location and if they cook it correctly it can be amazing or bad......always friendly workers though

R. Abbott

I order the protein bowl... it's good but sometimes does come hot enough. Their salad are very good but ask for the dressing on the side because they are larger. Salmon or chicken can be add to the salads also!