O'Reilly Auto Parts

Jonathan House

Always a great experience

Unkwn Kiwu

The management is horrible The younger Commercial Manager so he says is very rude and doesn't even know what he's talking about. He's got a bad attitude. I went to Autozone instead.

Safety Department-Carol

I am on my 3rd alternator in 1 yr.!!! Last Friday, my mechanic went in to pick up the alternator that I had on hold.....it was a TOTALLY different part. What are they trying to pull her? Are people bringing in there bad ones and they are just reselling them, hoping it was a good alternator and they just had a bad battery? So now, I am trying to get the labor back for 2 of the labor cost but the manager said, he needs 48hr to investigate!! Investigate what!! Which employee is brought in their own bad battery for a new one?

Shirley Trinidad

I recently bought some parts for my car but didn't need them after all.I had my receipt and everything was intact in the box. I called the store to see what the return policy is. The salesperson said I could only get store credit. I paid cash and was hoping to get my cash back. It didn't sound right to me so I looked it up online and it stated under return policy that you will NOT get store credit but it will get credited on how you paid for it, so therefore I should get my cash back! So I called back and ask to speak to a manager. I explain to the manager the situation but he kept interrupting me as I was speaking. He kept asking me whats my phone number so he can look it up. I told him but I have my receipt. He said nothing pulls up with this number. I'm like sir I looked up the return policy online and its states I can get a refund not store credit. He starting yelling and said I don't care what you read online, I have a line of people here! I ask him sir what is your name, and he starts yelling again, he says my name is Kevin and I don't care if you call corporate! I'm like sir you are being so unprofessional. I am heading to the store right now to get my refund. 15 minutes later I go to the store only one customer in the store so I go to the counter and ask for Kevin the manager. He would not assist me so he sends another salesperson I told her I'm here for my refund. She needed the keys for the register and calls out for Kevin. He would not come out to the front counter where I was standing. Instead I see him all the way down the other end of the counter and he throws the keys to this young lady. Again how unprofessional, I hope Kevin gets the help he needs he surely is not fit to be a manager! And I will never go to O'Reilly in Highland ever again!