Subway

Jamie Sagastume

The worker Phoenix don’t know how to do his job. Poor customer service

msiowa30

I ordered my sandwich thur the app and hour ahead of time.I arrived to the store and the sandwich was not ready. One is the staff members made two sandwiches touch the cabinets opened paper towels and touched the register wipes his sweat so I asked if he would change his gloves before he touch my sandwich and I was not rude about it his body language was attitude all the way. This is how germs spread is all I'm saying.

Rachel Gordon

I went to the kirkwood subway location on 9/15/21 around 7:30pm. I got a footlong. Ate the first half that night and was saving the other half for the lunch the next day. I took a couple bites the next day of my sandwich and there was HAIR in my sandwich! I called the location right away when I saw the hair. I asked for the manager/ supervisor. I told the female that picked up the phone my experience with my subway sandwich. She immediately laughed and said “that does happen”. She continued to claim that the food industry has been going through a really hard time right now and they having been having a lot of complaints about this. I find it VERY disrespectful for manager/ supervisor to laugh at a customers experience ESPECIALLY when it wasn’t a good one. I told her the time, total of my food, and that there were 3 males working that night. IF YOUR HAIR IS LONGER THAN THE HAT PROVIDED WHY ARE YOU NOT WEARING A HAIR NET OR PULLING YOUR HAIR BACK INTO THE HAT. This was my go to location. I will not be returning. I did not even get an apology for what happened just laughed in my ear and excuses and claims from others and kept interrupting me when I was talking. She just assumed I wanted free food. And I definitely did not there was just hair in my sandwich. DON’T ASSUME THINGS ABOUT YOUR CUSTOMERS. TAKE YOUR CUSTOMERS SERIOUSLY! MAKE YOUR CUSTOMERS FEEL HEARD WHEN THEY EXPRESS SOMETHING TO YOU. I love subway. This makes me not want to go to any location since this is how they treat there customers. - sincerely a VERY disappointed customer.

Aaron Chiafos

The staff were super friendly and made me feel welcome. It's a Subway, so the food is pretty self explanatory. But the service was great, and made it an enjoyable experience.