Parkers Automotive and Service

Brent Bussoli

They had a problem properly diagnosing the problem with my A/C system but had no problem throwing parts at it and charging me for it. I was told that they were pretty sure it was the AC switch but It didn’t change a thing. I now have a car in the same condition I dropped it off in but my wallets lighter. Not a good feeling. I was planning on taking our classic Oldsmobile 442 to them but the search for a good mechanic still continues. They may do a good job for you but just be aware.

Kassidi Ringham

This review is long, but it's worth the read if you're considering getting repairs done here. I called and made an appointment for 6/8 to have my A/C fixed. The plan was to drop it off then and get the repairs needed while I was on vacation and get my car back when I got back from vacation on 6/15. I received a call the evening of 6/11 telling me what was wrong and getting permission to fix the issues, as well as to pay 50% of the cost. I told them I had a warranty and wanted to check with my warranty to see if it was covered, as it was a nearly $1800 repair. The lady assured me that the warranty would not cover it, and she said Brian was sure of it. I didn't have the information to contact the warranty on hand, as I was out of town, so I trusted them and said to just go on ahead and do the work because I wanted my car back when I got home. I paid the 50%, and she said they would get to work on it. Fast forward to 6/16, the day AFTER I got home from vacation, I still hadn't heard anything from them. My husband called to check on my car. Turns out, they hadn't even started working on it. This was extremely frustrating since they were told when I made the appointment, as well on the the off sheet that I needed it back on 6/15. They had an ENTIRE WEEK to do the work. Anyways, since they hadn't done the work yet and we were home, we decided to check out the warranty paperwork and turns out my warranty did cover the services so on 6/16, we let Parkers know we actually wanted to use the warranty. They told us that they would contact them and begin work once they got the OK from the warranty company. The rest of the week goes by and we don't hear anything from Parkers. At the end of the week, we decided to call them again to follow up and they claimed they hadn't heard anything back from Alpha Warranty. Fast forward to the next week, we still hadn't heard anything from them. By the evening of 6/23, I was extremely frustrated due to not hearing any updates, so I decided to call Alpha Warranty myself. Turns out they had approved the warranty on 6/22, and Parkers never called to let us know. We called Parkers and they still hadn't begun working on my car but were told they had been busy and would be starting it the next day. Of course the next day goes by and we hadn't heard from them. On the morning of Friday 6/25, I called to see when my car would be done. Turns out they didn't even have the parts yet, so I had to go another weekend without my car as well. While on the phone, all I heard was excuses. It is absolutely inexcusable to have my car as long as they had it. Finally today, 6/29, after THREE WEEKS of them having my car, I finally got it back. While the A/C works, the customer service at Parkers is absolutely terrible. They do not communicate with you and fail to admit when they are in the wrong. I have used them in the past and thought highly of them, but after the service I have had and their lack of willingness to even make things right, I cannot recommend against them enough. This car is my way to work. My husband had to leave his own job each day to take me 20 minutes to and from work, while crossing the bridge each time. The amount of money they have cost us is insane and inexcusable. If you want your repairs done efficiently do NOT go here.

Heather Davis

This is a family owned business that really knows how to care for their customers and make you feel valued and welcome. The work done on my Honda pilot was quick and completed well. They gave me peace of mind with the work they did. They have very fair prices and know what they're doing. We'll be going back for our future needs!

john crane

These people are very friendly and honest to work with and have provided us with excellent service for years. From a transmission replacement on my truck, to solving anti skid problems, and most recently I have a newly purchased Prius that had a VSC light on steady. It took them only a few minutes to find the problem and re program the stability feature and I was one my way and the car has been running perfect ever since. Highly recommended.