Holiday Inn Express & Suites: Hope Mills-Fayetteville Arpt

Teri Pittman

When I arrived on the 18th at 2:55 my room was not ready, check in is at 3 I was told to wait for 20mins it should e ready. When I returned again at 3:30pm my room was still not ready. I asked the mgr “since my room is not available, if I could get a late check out”. She said “no “ and because I booked via 3rd party she could not compensate me. I was not looking for compensation, I just want additional time since my room was not ready. Not to mention the floor was dirty. Then the next morning at 10:50 housekeeping was knocking to see if I was checking out, which check out time was at 11.

Mariah Love

Horrible. So sad because a year ago it was fine . Now it’s hot & smelly!! the rugs are molded and create a smell, there are hole in walls … the hallways smell horrid!! i paid for the room with the Amazon shower and didn’t use it because the room was just disgusting . Dust everywhere as if no one has touched the room in years. I felt dirty . I will NEVER come back again . Oh & the front desk staff will not allow you to see the room before you pay . That should’ve been the Red Flag. I will never pay 200 dollars again for a 2 star hotel ! Run away ! I hear there’s a brand new holiday inn not far from this location . Go check that one out instead .

Verified Hotel Guest

Positive: Nothing. The only thing that was convenient was the proximity of my event i was attending. Negative: We had to wait for over half an hour for someone to show up to the front desk. lack of staffing poor building maintenance poor plumbing system and the running water was brown.

Thomas Robinson

Okay here's what you want to read: it's easy to find. Plug the address into your GPS, outer just head down Hope Mills Road/Main St. You might need to make a U-Turn depending on the direction you're coming from, but it's a quick easy turn into the lot, there's plenty of well lit, well marked parking and easy access to the front lobby of the hotel (and the carts were always available every time I looked! They were never missing!). All of the staff members were highly professional, good looking, and spoke very clear, proper English. They all treated me like a well respected guest and listened to my stories and were interested in my travels. I met my housekeepers several mornings and they were also interested in my needs and went the extra mile to make sure I was completely comfortable during my stay. They have a wonderful sundry shop, and the breakfast is served hot, in a clean, comfortable little dining area. Here's the only things I could find to complain about (because let's be honest, you don't want to hear all the great stuff above, you want to know whats gonna be imperfect during your stay, right?): The first night I was there to check in, they had a wedding group in house who were using the dining area later into the night. They had alcohol, and were clearly boisterous. That said, side from having difficulty hearing the front desk agent over their voices, they seemed happy and peaceful and didn't cause me any other distress. I couldn't hear them in my room, and they weren't there any other night I was there... I did note some discoloration in the carpet in my room which didn't bother me, and I mentioned it to the front desk who noted it in their log. One of the pull rods for my blackout curtains was also broken/missing which didn't bother me and I suggested that I didn't need it fixed (but worth nothing that the front desk offered to either move me to a different room or have maintenance come repair the issue the next day if I preferred. I politely declined. I will highly recommend this hotel. I encourage you to interact with the staff and I hope you find them as friendly as I did. Be friendly to them too!