The Westin Washington Dulles Airport

Daniel Goldstone

A mostly business travelers hotel located 5 miles from Dulles Airport, less than a 10 minute drive. Rooms are nothing fancy but clean, comfortable and quiet. Good wifi. Hotel has a large lobby with a hotel bar and an Italian restaurant. Friendly staff, easy check in and out.

Jason Gmitter

Room’s AC didn’t work. 80 degrees in room until day 2 when resolved. Front desk ignored my reservation for two beds gave me a key and I asked is this for 2 beds and they said no it’s 1. I replied with why not 2 and their reply is well that’s the 3rd floor. So instead of being transparent they tried to give me the wrong room. Restaurant didn’t believe my son was a guest eating breakfast and wanted proof he was staying at hotel. 20 year Sheraton/Marriot member and beyond disappointed how they treat guests. Will never stay there again

Rachel Blankenship

No room service, delivery drivers can’t bring food to the rooms, and the front desk won’t bring food to the room. I have POTS (google it) so flying is rough on my body. I came here a whole day before my event expecting to be able to rest, relax, and recharge - not wander around the lobby in my PJs looking for my breakfast. The check in staff is rude, the handicap accessible room I was put in isn’t suitable for the non handicapped but also, not really suited for the handicapped either. The mirrors aren’t high enough for the standing to see and are too high for the sitting to see. There is no where to hang long dresses. There is only a hand sprayer in the shower - no shower head. And the “service” staff is not helpful or pleasant. Like asking for things is inconvenient for them. I’m pretty bummed. But the Westin heavenly bed never disappoints, so 2 stars for this unfortunate experience. Update: the AC is weak. Ive had it set to 66 for almost 12 hours and it won’t cool more than 70 degrees. And the halls and lobby are hot and muggy. I went to the front desk for help and they quickly sent an engineer who didn’t speak much english and said the air coming out of the vent was cool and it will eventually cool off. It’s 3am and feels like a Florida swamp in here 😩

Tommy Z

The two things that are absolutely required for you to be a hotel are beds and showers. My shower was broken. Ridiculous! UPDATE: In reply to the response below from Joel Fuller, I did contact the front desk but when I had 30 minutes to get myself and my son showered and out the door there was nothing they could do. How did the staff clean my shower adequately? Wouldn't they notice the problem if they were cleaning the shower correctly, not just running some water through it? We both know the answer, they didn't clean. I have also have photos of the trash that was left shoved in between the furniture from the previous occupants. So again, we know how well they cleaned. I hope that when people read this, and your patronizing reply, they realize that you don't really care. "Next time call the front desk" is a pretty weak response to completely dropping the ball on having a working shower.