What certifications do your security engineers have?
Sarah Moore | Aug 15, 2022
Zen Techworks - IT Support and Cyber Security Seattle | Aug 15, 2022
We are continuously working on training our team in current security threat activities.
What geographic area do you support?
Sarah Moore | Aug 15, 2022
Zen Techworks - IT Support and Cyber Security Seattle | Aug 15, 2022
Our clients are based in the greater Seattle area. We also offer full remote support to out of state companies.
How much does Managed Services cost?
Sarah Moore | Aug 15, 2022
Zen Techworks - IT Support and Cyber Security Seattle | Aug 15, 2022
Our fees are based on current technology setup and number of employees. We’d be happy to meet with you and discuss your company’s IT setup and issues you are currently facing.
Does the team help manage my IT assets, including hardware and software?
Sarah Moore | Aug 15, 2022
Zen Techworks - IT Support and Cyber Security Seattle | Aug 15, 2022
Yes, Zen Techworks manages all of your IT assets, including computers, software, networks, printers, phones, and more.
What kind of service response can I expect?
Sarah Moore | Aug 15, 2022
Zen Techworks - IT Support and Cyber Security Seattle | Aug 15, 2022
Our response time for our managed services clients is typically 15 minutes or less.
What can your Help Desk assist with?
Sarah Moore | Aug 15, 2022
Zen Techworks - IT Support and Cyber Security Seattle | Aug 15, 2022
The Zen Tech helpdesk team is backed by our extensive onboarding process so they can assist you with most desktop issues you might encounter.
What is covered in your managed services plan?
Sarah Moore | Aug 15, 2022
Zen Techworks - IT Support and Cyber Security Seattle | Aug 15, 2022
Our managed services plans provide a carefully designed, comprehensive suite of services to help us partner with your company goals.
What if I have a problem after business hours, on holiday, or over the weekend?
Sarah Moore | Aug 15, 2022
Zen Techworks - IT Support and Cyber Security Seattle | Aug 15, 2022
We do have on call support for after hours issues.
Can you help us with Cybersecurity?
Sarah Moore | Aug 15, 2022
Zen Techworks - IT Support and Cyber Security Seattle | Aug 15, 2022
Yes, we have several tools and processes that help our clients tighten their cybersecurity. We also cultivate a custom training program for your staff to learn more about cybersecurity.
Do you have a minimum number of users you support?
Sarah Moore | Aug 15, 2022
Zen Techworks - IT Support and Cyber Security Seattle | Aug 15, 2022
5 client employees.
What is your standard response time?
Sarah Moore | Aug 15, 2022
Zen Techworks - IT Support and Cyber Security Seattle | Aug 15, 2022
Our SLA is within 1 hour but our response time for our managed services clients is typically 15 minutes or less.
What are your support hours?
Sarah Moore | Aug 15, 2022
Zen Techworks - IT Support and Cyber Security Seattle | Aug 15, 2022