Chase Bank

Evan Briggs

They insist on using fee-based services to deposit money into an account. Chase Bank = Big Criminal Enterprise.

Nick

I'm a Chase private client customer for both business and personal accounts. I went with my partner to open another Business account and sat down with the branch manager to go over the paperwork to open the account. After an hour, we thought we were all setup and we left. After a week, I received a call from her stating that the account was not classified correctly and I had to go in again to verify some information if not my account will be closed after a couple of business days. So I thought, Ok, mistakes happen, I'll just go in. She scheduled me for the Lake Stevens location and I went to go through the same process again. I thought that was resolved. A few days later, she called again! Stating that the classification was not done right and my account will be closed after a couple of days if I didn't go down in person again to go over the same question needed to open a Business account. I had to go down to a Chase location THREE times to open a simple business account. The worse part was she had Zero remorse that she just wasted hours of my time for something she couldn't do right the first time. Zero ownership of the situation as she kept blaming corporate for the complicated process. Zero customer service skills, being so nonchalant about wasting hours of your customer's time for something you didn't do right is not OK. I opened Business accounts before, it is not that complicated. If this is the example the branch manager is setting, it says a lot of the bank and how they value their business customers and their time. This is not excusable, especially for such a reputable bank.

Ali Syed

Very well managed. Only so much banks can do anymore with not being able to write letters and help with loan docs. Have to wait for statements to generate but that is the entire retail banking industry, not this branch. Clean, well managed location. 5/5

Inna Gavrishchuk

Before I started to work at a bank. I always wanted things done the quickest way. But now that I know that behind the scenes most employees do their best to help each customer with care and accuracy. So a quick message to all those people that like things quickly, try not to rush anyone with your money or anyone else's. Thank you. By the way, the workers here are very helpful, kind, and diligent.