Mattress Firm Bellevue II

Bhargava Thondapu

I just want to take a minute to rate my recent experience at Mattresses Firm, CrossRoads, Bellevue. As you can see i gave 5 stars to Tom and Diego because No-pressure, didn't feel rushed Trustworthy and they listened to me Quick and painless, Professional and polite salespersons. Attentive to customer's needs: Tom and Diego went above & beyond — locating a specific mattresses, delivering and adding necessary discounts. Thanks very much!

Stacey Rose

First I ordered online and they guaranteed delivery 2 days later along with removal of my current set up. Product didn’t show. I spoke with the online team again and was advised that there was a system error that caused them not to be able to deliver. They apologized, said they were waiving delivery fee and refunding to my account, and guaranteed delivery 2 days later again. Once more the product was not delivered and the fee was never refunded. I spoke with the team again and they had run into the same system error they had previously told me they corrected. This whole time no one bothered to inform me of errors until I reached out and had to go through multiple people to get a single answer. They wanted to try delivering again but the only other day I had available for delivery before I would have to cancel medical appointments they were unable to schedule delivery during even though they had greatly inconvenienced me and I had to cancel plans for the second delivery day already. I told them I needed to cancel the entire order then since I they had unsuccessfully delivered the product twice. They told me it was being refunded and I would receive the funds within 7-10 business days and a refund confirmation e-mail within the hour. Sure enough an hour later with no confirmation so I went into the store which I had been avoiding since I was recovering from a surgery. The store let me know that this was an unfortunately common occurrence with online and guaranteed that they could provide me the refund confirmation, and once it went through they could guarantee me same day delivery if needed if I ordered through them. Two weeks later when I finally got the money back into my account I worked with the store and they even waived the fee to set a specific timeframe for delivery due to all the inconveniences. Then the product finally arrives and I have arranged my entire day around this and reorganized the room that the product would be going into. I mention to the team about taking my old set up and it turns out that they cannot do that because it is my ‘personal property’ and they would be liable if it is damaged. I pointed out that they were removing it as something I no longer wanted or had room for and didn’t care if it got damaged. That was unfortunately not enough and when I called the store they said it was unable to be taken even though I had initially been very clear on these details. So once again I had to be refunded the order since they were unable to do the task that was guaranteed. Now here I am without what I ordered and a month wasted on this process and having to find another place to purchase what I was setting out to get in the first place. Save yourself the time and look elsewhere fist instead.

Nicole Albee

So glad I went into the store for help! Codi was super helpful and honest and friendly. Helped me find a quality bed for an amazing price. The price wasn’t listed online since it was in the outlet inventory, so I was super happy about that. I would definitely recommend. Thank you Codi!

Lolita gonzalez

Great customer service the employees are super nice but I’m only giving 4 starts because I bought a pillow for 160$ and it feels just like any other $5 doller pillow I feel ripped of but it’s ok I will continue on my pillow hunt for the best pillow this place is not the place to purchase a good pillow