NAPA Auto & Truck Parts-Border Parts Group, Inc.

Lydia Romero

Went to the store 20 minutes before they closed and they had locked the doors before closing. I decided to call them and I saw a worker on the phone looking at us and he refused to answer. What happened to customer first. Bad business!!!

David Estrada

Great customer Especially with the Lady..

Carlos Palomo

Not too pleased with this particular location. I was returning a carb kit for an old Motorcraft 2bbl carb. I bought it at the store in Carlsbad, where the clerk their was on point of what kit I would need. There are 2 different ones a 2100 and a 2150 the Carlsbad clerk said without batting an eye. They only had the 2150 so I took it. As I tried exchanging it at this store, the clerk said that my request for the 2100 kit was too vague and I had to get the service number from the tag on the carb. I explained It didn't have any and that just asking for the 2100 kit was just a guessing game. I got my money back walked out went to Orielly's on Zaragoza and BAM! Angel looked it up and was easily able to order what I needed. Rebuild begins tomorrow.!

Timothy W. Heidtman, Jr.

Called the store first to make sure that they had in stock the item that I needed, no one else in EP had it, and then traveled to the location on Montana to pick it up!!!! Once I entered the store I was immediately greeted by a store employee!!!! Great customer service.... both on the phone and in person. I'll be doing a lot more shopping here at NAPA!!!!