O'Reilly Auto Parts

Blue Jae

Great service and knowledgeable staff. Everything I need for my new or old cars, I can rely on O’Reilly’s for quality service and parts.

Ron Bain

DO NOT GO SPEND YOUR MONEY at this location. I have been spending thousands of dollars with O'Reilly's over the years from running automotive shops or my buying for my personal use or family. I had to buy my lifetime warranty part that I had already replaced because I didn't have enough time to remove the defective part before they closed, no big deal because they have always gave me great service but not today. When I was talking to the manager of O'Reilly and I told him that I needed a refund on my lifetime warranty part he told me straight up no because the lifetime warranty starts again? How can a lifetime warranty start all over again? Can someone help me out because I don't understand the manager thinking. He didn't even look in his computer system to see how many thousands I have spent. On a monthly average it's comes around 5k. I personally think he just didn't want to do his job and that makes me upset since I pay his wage. After I got the part warranty at the other store I call the original store to let him know what happened and a guy named Jesus answered the phone and I asked to speak to the manager and he asked me what about so now I have to tell him my story and I would have to say it again to the manager but Jesus kept talking over me and wouldn't let me finish my sentence. So here is the deal O'Reilly as of today I will tell my stores to stop buying until I get a formal apology and give both of your teammates some training before they go back on the counter representing O'Reilly's. Working in retail for almost 30 years I always worried about the customer that didn't complain because I wouldn't know what to fix. Ron

James Mendoza

I love O'Reillys and shop there frequently, this location however I would avoid like the plague. If you're looking for excuses and lies, Robert is the guy to talk to. If you're looking for a straight answer or accurate information, look elsewhere. There's another O'Rielly at the bottom of the hill here in Kent and they are Significantly better in every way, if you have the choice, go there.

Chrysler Forums

My go to store, friendly and helpful staff. Great in and out experience.