Firestone Complete Auto Care

One Ninja-energy

If there was a zero star I'd give that rating! They lead a person under the cloak of trust. Their rates are inflated and trust they will over charge you at every possible chance. I had a conversation with my now mechanic who works on base at JBLM . Firestone is on base but the soldiers do not go there! The building is on base, but the soldiers have been advised not to go too Firestone because they will create a financial hardship for them. Over charging on tires, services, and warranties! They have wonderful con artist who give you the business claiming they are a family and it's all about trust. Well trust me, if you use Firestone eventually you will find that they are very good at pumping you up about how high the cost is and why! I leave this message for those who think this place is recommendable! I repeat Firestone will break your bank and is not a recommendable business!

Cherie Davis

Honest about the work and the amount you have to pay. A busy shop, but worth the wait for a good job from an all around knowledgeable, professional, efficient productive team of workers. I really appreciate the service.

Brina Curtis

I'm not one to normally leave bad reviews but this is absolutely ridiculous. I took my car in twice to get an oil change. My husband (an ASE Certified Technician) normally does it for me but we hadn't had the time, well he just changed my oil and it looks like the times I was suppose to get my oil changed they didn't even do it. Tonight I barely had 2 quarts of oil in my car, we are lucky my car didn't die due to Firestones neglect. I don't reccomend going here to get your oil changed. Apparently they won't do it and will take your money instead.

Kerry H

Great customer service from Donovan. I came in needing a vehicle inspection and I knew I needed new breaks, he was very knowledgeable, courteous, and honest with the recommendations for my vehicle. Will definitely be coming back.