Thrifty Car Rental

Estefany Cortes

Got in and out fairly quick. They have a QR code you can scan while in line to check you in, makes it a little easier. They’ll try to get you to buy additional coverage, honestly it’s up to you if you want it. I got a small compact car. They also have nicer cars available like a Tesla or a Toyota Rav. Car was clean and easy to drive. Getting out of the parking took some time since they have to check you out. When we were done we just dropped off the car and that was it.

SUBuddha66

We landed late in the evening, and were handed the keys to a small SUV, I had requested a full size sedan (they called it an upgrade). As we exited the garage close to closing my 10yo son stated "this car smells". I took a few deep breaths and realized the car smelled of stale cigarette smoke. It was too late to take it back that night and I had a 90 mile drive still to go. The next day I spent 2 hours trying to reach a real person on the phone, no luck. I left a message for the manager on duty and received a reply 6 hours later. The manager apologized and said I would not be charged a cleaning fee. Excuse me? How about you offer me a different car (I would have driven the 180 mile round trip to be rid of that smell). On the day of my return (five days in a car that smelled like a dive bar) it started to rain, and you guessed it, the driver side wiper blade is torn. No big deal, I bought a new one and replaced the old one, keeping the receipt and the bad blade to show them at the counter. We got to the return counter 2.5 hours before our departing flight and I tried to hand the blade and receipt to the Hertz person checking the car in. I was told I had to go to the Thrifty counter, so off we went. The lady at the Thrifty counter informed me that there was nothing they could do to reimburse me for the wiper blade since I had prepaid for the car through a third party. OK fine so issue me a refund to my card, nope that is against policy. They gave me a $100 voucher for another rental (this rental was about $500) and took my receipt again without apologizing for the smoky car. Upon my return I left feedback via the customer response portal, and was told I had to provide the receipt, when I told them I had given it to the agent at the counter they offered to send me a $50 voucher that would expire in three months. It is not about the money for the rental at this point, I want the $18.96 I spent on windshield wiper and a legitimate apology for even sending that car out. TL,DR They gave me a car that reeked of cigarettes and tried to pay me off with $150 in vouchers to a rental car company I will never use again.

Stacie Thomas

Absolutely horrible & not worth attempting hoping you get a deal! I was hesitant reading the reviews to rent a car from Thrifty because they ranged from good to terrible. I thought people may have exaggerated the truth, but the company is not run well and the bad reviews are true! We waited 3 hours to get our car in the freezing cold parking lot.. They didn't supply a 4 wheel drive or all wheel drive car so we could drive in the snow for our trip, even though we called well in advance to confirm and ensure notes were given. On top of that, they overcharged us and when we addressed it at the rental return they said the transaction has already been done so there was nothing they could do. All around, this is the worst experience I've had renting a car & I will not be returning. I'm writing this so other people don't run into the same problems we did. Please use another rental company!.. A company that will be transparent about their charges & will assist you when there has been a problem and make it right. I recommend spending a little more some place else to ensure you get the service you deserve!

Aaron Snyder

Recently flew into SeaTac heading to Leavenworth, WA. I had rented an AWD vehicle through a third party, but was told availability was 0. My service representative Vu was very understanding that I absolutely needed an AWD vehicle to reach my destination, Leavenworth safely. He found an AWD Kia Sorrento for my wife and I. This vehicle was perfect. Thank you Vu for being a superstar and understanding what was needed to make our trip amazing! I look forward to my next travels with Thrifty.