Rite Aid

Rich Campos

Prescriptions are never ready. Doesn’t matter if your doctor sent it to em 3 days ago or 3 hours ago, they don’t start working on it until you come for asking for it. Every time they’ll tell you to come back in 30 minutes and you’ve still gotta wait another 5 to 10 when you do, because there’s a line of people in front of you who’s time was being wasted before yours. Lousy operation

amy Cochran

I had to use the bathroom after a long drive from a hike, before shopping for essential items. I was told the bathrooms close at 6 pm. I do not appear to be on drugs/homeless etc. I ended up relieving myself in their bush outside! Called to talk to a manager, and voiced my complaint that I understand locking bathrooms, but to simply say, “they are closed” without using discretion is insane! Won’t ever shop there again!

Jordan Jackson

In my recent interaction with the new pharmaceutical management at my local Rite-Aid, I have found myself disappointed in the poor quality of customer service to faithful customers. This particular instance stems from my experience with the new lead pharmacist(Tolly). He has made FALSE accusations to myself and my doctor, stating that I might be selling my seizure medication. May I say not only is this false but harmful accusation is one of racial bias. I’m a POC, so it’s not surprising that the pharmacist would project a harmful stereotype; that reveals more about his mindset. This isn’t the first negative encounter I’ve had with this pharmacist. He told me the only way he would refill my prescription is if a nurse from my primary contacted him. After multiple nurses contacted him to approve the refill, the pharmacist then denied my refill and demanded to speak with my primary physician. During pick up, the young lead pharmacist (Tolly) continued to use my medication against me. He said, “You know it’s up to me if this gets refilled” attempting to bait me into an argument , and then began to backtrack everything he said over the last 3 days. I mentioned that multiple nurses and their supervisor spoke to the lead pharmacist, and asked if he was implying that they were lying. He reluctantly complied and began to fill my bottle. What I thought was helpful was that Rite-aid is encouraging people to report abusive treatment from staff, but instead are doing nothing about it.

Roberta Simmons

What happened to the pharmacy? The new management has me desperately looking for a new place. Not only do they neglect phone calls from patients and providers, but he hangs up on you! It’s faster to wait the 20-30 minutes in the store; than the hour waiting on a phone that is never answered. While waiting, it was unfortunate and concerning to observe the treatment of customers. Management should not be picking fights with customers.