PetSmart

Korrina Hopkins

I have a small yorkie(7 pounds) and the groomer said they needed a second person to restrain my dog. Plus they charged me for it. Super upset with the burien location. I find it hard to believe my dog was that difficult. The groomer was acting like I had a huge dog that needs to be restrained! My dog has been getting groomed for the past 7 year. Never had anyone complain about his behavior. Anyways the staff is rude.

Willow Powers

Can run out of stock sorta fast because they usually have really good deals even if not in-store the PetSmart website/app might have lower prices/show items as on sale/other deals etc etc and they always price match it if you ask without worrying about “being that person” lol. Probably my go-to for sure because of the wide range of selection overall with typically the best prices whether it’s pet food you’re looking for, or toys, accessories, random stuff to buy for your pet they probably won’t even care about but it’s cute so you bought it and more. lol Friendly staff too! Good stuff. :)

Shawn Dye

I have 4 aquariums so I'm at petsmart fairly regular, about once a week at least. I've always gotten great service. Not always fast since it's seems to be a busy location, but always has been from a friendly,knowledgeable associate. The services offered, like water testing, come in handy occasionally. Decent selection of aquariums and decor. Would be nice if they had a better selection of fish and aquarium maintenance supplies. Fish mainly as it seems they offer the same handful of species without much variation and even those are often out of stock. A decent,basic selection of fish, dont get me wrong, but not a great one.I can't speak on any other section of the store as I have never been past the fish section,never needed to.

Whats Happenin

I'm very happy with everything except the way returns were handled, which felt pretty cheesy, whether it was store policy or not. I had been told I didn't need to worry about keeping my receipt to return something if I used my store account because my purchase would be saved in the computer, but when I went to return an item that I bought on my account and didn't keep the receipt for it, I was told I could only get my money back as store credit, which was about the cheesiest, scummiest feeling return interaction I've been involved with. (As I write about it, I'm tempted to knock my rating down to 3 stars, but given how good every other interaction has been, I'll let my rating stay as it is for now.)