Courtyard by Marriott Akron Stow

Jeff Smalley

Rooms were really nice. Location is great. Service is exceptional as well.

Bre Heru

Wouldn’t recommend anyone to stay here!!!… the rooms are not sanitized properly! They were using the same dirty toilet bowl cleaning cloth to clean everything with pee remaining on the cloth the rooms that was inspected by inspector Jasmine the toilets were still dirty and black inside the toilet rim. You can smell the urine as you enter the room. I over heard a cook laugh about how they spitted in a stay over resident food & coffee for Complaining too much. they never have enough linen!!! so they use the same dirty cleaning linen they use for bathrooms and dirty sinks pre wash them and hang them as if their are fresh hand towels and washing towels. They never wash their comforter just the sheets. They try to hide the fact that they have bed bugs!!! Housekeeping spray rubbing Alcohol on the comforter. Before resident stay over. The head manager is very rude & treats new employees disrespectfully when expressing concerns they team up on you the head manager Steve & Inspector Jasmine!!.. giving the new employees a hard time to adjust & showing favoritism giving the new employees rooms to strip on every floor and the employees that been there for awhile floors to strip on one floor. Which makes you stay longer living at six O’clock when the clock out timing was supposed to be at 2:30pm their very unprofessional talks about every resident that stays over in the hallways. Do yourself a favor and SAVE YOUR MONEY!!! It looks cool on the outside but on the inside it’s Unsanitized & unorganized behind the scenes!!.. you should go where the atmosphere feels loving clean & comfortable no matter the circumstances. If this hotel popped up in your search bar DONT DO It!!! The amount of disrespect isn’t worth your hard earn money choose better for you & your family or Acquaintance 😊

Nicole Renee

Planning a wedding? Go anywhere else! If you come in contact with David, customer service extraordinaire - run! This hotel entices brides-to-be with offers too good to be true as they want these brides to book a block of rooms with them by making promises of a free wedding suite and a free shuttle to and from the event in an effort to get their guests business. Extra hours can be purchased but don’t expect the bus to show up! they decide when the shuttle arrives forcing guests to leave the wedding an hour early or be stranded. When the bus driver allowed me to talk to the dispatcher on his own phone about this mistake, they promised to be back at the actual end time so they didn’t have to have all the guests leave the event early. This was nice to hear and I went back in to enjoy the wedding. 11 pm rolled around and you probably guessed it, the dispatcher lied and the shuttle did not come back! I know because I was waiting at the door a few minutes before 11! Myself and many guests had to scramble to find rides from a venue that’s in the middle of the cvnp.. yea not many Ubers out that way! When I finally returned to the hotel, I saw David hotel employee being beyond rude to the bride absolutely ruining her wedding night and embarrassing her in front of her guests. It’s appalling how he spoke to her and I can’t believe he has a job in customer service since he had no intentions of providing good service or trying to help her, his attitude obviously got the best of him and he should have been fired on the spot for how immature and unprofessional he acted. This poor couple got douped by the Marriott and it’s a wedding night they will always remember. But at least Marriott conned them ahead of time since they got plenty of their guests business !!! I will be canceling my bonvoy membership, credit card and sharing this story with anyone I know!

Eric

Positive: There was a problem with my reservation that was 100% my fault, and the staff went out of their way to remedy the situation. Excellent customer service, and an above-average room. They¿ll be my first call when I¿m in the area.