Sears Hometown Store

Robert “Cookie” Cook

Nice to see these smaller Sears store survive. Friendly staff and always cheerful

Chris

I bought a freezer and refrigerator. They Finally got it to me on the 3rd promised delivery date. I get manufacturers sometimes delay things, but that wasn't my problem my problem was their lack of communication. The 1st delivery date I sat there for a 1/2 hour past the promised delivery time. And when I finally got a hold of them on the phone they acted surprised, they Never received the item so they didn't bother calling me tell me. The 2nd promise delivery date I walked into the store and hour prior to the promised delivery time. Again they acted confused and send the item never made it in. Once again they failed to contact me and let me know that. Wasting my time because I had to take off of work to meet them. and oh lucky me. the third appointment they showed up 35 minutes ahead of the appointment time. like I said, each time I had to leave work. So today I called with a question. the guy says ill call you back in 5 minutes. 35 minutes later I called them and his response. I was busy with customers. as if I'm not on either. Done! worst customer service ever.

Miranda Silverthorn

Went to purchase a fridge for our new house and Eric was super helpful and knowledgeable. He helped me pick out a good fit for our family and Nicole's effort behind the scenes was the reason we went with Sears. Locally owned and operated too and I love shopping local to support small businesses. Thanks for a great experience guys!!

Victoria Hinderman

This store is amazing. I cannot rave enough about their amazing service! I live in Mount Vernon but wanted to purchase a bed since I already had a card through the company. I went out there and was greeted kindly, but they weren’t overwhelming like some stores. They give you your space and let you look. When I decided on my bed, they went through every possible discount imaginable. I ended up with a free box spring, free delivery all the way to Mount Vernon, and they offer discounts based on your occupation! They also price matched my bed with the lowest price they found online. I got the best deal ever. My bed arrived today, and the delivery men were on time and SO helpful. The bed was heavy and they got it up the stairs without any issues. The location is locally owned and I will most definitely be returning for any home needs. Highly recommend. 5 stars in all aspects of customer service. ⭐️⭐️⭐️⭐️⭐️