Dotty's 19 Casino

R Singleton

Celeste - Dotty's cashier EXTREMELY RUDE!!! Should not be at this location this employee she should be fired or should work at some other location, customer service not built for beautiful, respectful and welcoming Henderson.

Anthony C

Been a customer and heavy gambler in this location for 5 1/2 years.I know everyone there and they have been great to me. Today I called to see if they had a couple of cartons of cigarettes I smoke and KAT answered the phone and said I called a business line and could not answer that? After several weeks of driving down here and they always run out of my brand, a simple yes or no would have done it in stead of wasting my time again. She is the most rudest employee I think any Dotty's has. When I arrived she said to grab a card and fill out a complaint when asked if she was the owner. Everyone else in this location knows and sees me in there buying smokes and spending hundreds of dollars in there throughout the week. Hope owner sees this as you LOST A HUGE GAMBLER and polite customer who spends big money in your location. I will NEVER give you a penny after this and KAT needs her customer service skills retaught.

Jeremy Williamson

. DO NOT COME HERE. DO NOT COME HERE. DO NOT COME HERE. DO NOT COME HERE. did I not say it enough or loud enough? DO NOT COME HERE. DO NOT COME HERE. DO NOT COME HERE. DO NOT COME HERE. those that want to find out can easily find out why. Others come for cheap cigarettes and you'll still get ripped off. Ask why find out why. Unlike Nike, just don't do it. I have no interest in this opinion just DO NOT COME HERE. DO NOT COME HERE. DO NOT COME HERE. DO NOT COME HERE. they can't even take your identity seriously. They had an internal employee steal millions of their customers identities including social security numbers and all info to steal an identity. Dotty's by law had to encrypt and safely store this info. Yet they didn't. A entry level employee was able to write a program to steal all this info within months of starting cause Dotty's didn't care about their customers nor do they still even after this finding. They only offered a basic credit protection that comes with making a phone call and asking. Sad thing is if you took this ridiculous offer, it automatically opted you out of the up coming class action lawsuit against the company. On top of this when notifying the customers whose information the so carelessly let out, they hid their own identity. Instead of sending a letter saying hey our company Dotty's failed to protect you. They created a shell Corporation that Dotty's suddenly fell under. So now when notifying customers it came from a company no one was familiar with. So over 96% off customers contacted threw away the letter cause they didn't knew the company that had contacted them. Smoke and mirrors at a failed attempt. And the only thing failed was their customers. In the inside data breach job no info that could hurt the company was stolen, only the costumers info. Once again DO NOT COME HERE. DO NOT COME HERE. DO NOT COME HERE. DO NOT COME HERE. DO NOT COME HERE. DO NOT COME HERE. all this info can easily be found and cross checked for accuracy. We have nothing to hide as Dotty's already let it all be stolen.

Jeremy Williamson

Great little hide away when you want to fulfill your gambling itch. Service is decent and drinks are basic. But what they lack in those areas they make up for with hot winning slot machines.