Acme Fuel Co.

Liz E

I have been a customer since 2007. However, recently Acme sold their residential propane delivery and billing service to Blue Star, a out of state company. The switchover occurred during this last December 2021 cold spell and the timing could not have been worse. I and others did not receive our propane on time, and my tank dropped down to 10%. As propane is my primary source of heat, I did not heat my home above 60 degrees inside while the outside temperature was hovering around or below freezing. Finally Blue Star arrived, and after filling the 120 gallon tank, dropped off a bill for 276$. The bill did not include the Acme "Discounted rate if pay early" but instead had lots of nasty language about fees if not paid within 10 days. I immediately tried to pay it, but Acme and Blue Star had not set up a payment system! Acme told me to wait for the bill in the mail. When I received it, I immediately called and paid it over the phone. I also cancelled our account, and switched to Peak Propane which I understood had lower rates, better service and was a local company. I thought everything was over. Not so. Two days later I received ANOTHER BILL from Blue Star, this time with those finance charges! Acme - you were good. Blue Star - you are horrible. Go away.

stan allison

Supposed to show up between 8 and noon. Noon came and went. No shows. Called the office. "Oh they got held up on another job. They'll be there in another few hours." Nice of them to let us know!!!! We sit around and wait for them to show and they dont even bother to let us know they'll be late. NICE! Customer Service. Makes me feel real positive about hiring the. to install my propane tank!!! Off to a terrible start ACME!!!!!!!

Jennifer Mar

The driver for ACME just delivered my fuel on 5-15-19. I was outside working in the yard when he arrived, very efficient, nice and friendly. We are set up for automatic deliver; my husband and I have been a customers for 11+ years. I never have to make a call, we have never run out of fuel as they know our usage and always get here to put fuel in our tank. Thank you for many years of service and many more years in the future. Jennifer & Juan Martinez

Patricia Van Lierop

We here on the Farm on Yelm Hwy Se, have used your company for 5 years. Great service, honest with prices, no games. Drivers are excellent, very helpful! Thrilled with your company! Locally owned! We think your BEST in your field. Thanks for being a great company! Pete & Patricia Van Lierop