Pollo Tropical

Brenda Garcia

every time i order from here the food is always burnt, cold, or plain out made incorrectly. recently i made an online order, everything came wrong, Karol contacted me for a replacement because with an online order i couldn’t get a refund. I get there and she wasn’t there. the night manager kept saying he would get to it. I WAS THERE FOR AN HOUR. when i confronted him about it he asked me if i was done talking. no cold and stale chicken is worth this garbage. Karol seemed like a sweet person and im sure she would’ve resolved the issue but no force on this earth could make me come back to this disgusting place, you can literally SEE rice, beans, etc all over the counter, and no one cleans they rather just slide it into your plate. thankfully, customer service handed me my refund. never again though. these people should be fired the way there’s tons of negative reviews on them.

Omg Didilockthedoor

This place seems to get worse by the day. Came to this location to order 2 half chicken meals. First off, there was no person taking orders. When I walked up, the manager Zachary saw me coming up and proceeded to walk off. I was standing there for awhile, while the workers sat and joked about how they wasn’t going to start working. The manger walked pass several time, ignoring me standing in the line, waiting to get my order taken. Finally, an employee had to tap him on the shoulder and show him I was in line waiting, at which point he rolled his eyes, and FINALLY came over to take my order. (It’s obvious the management at night is a joke and the staff don’t respect his position.) He strolled over, and I told him exactly what I wanted, (2 half chicken meals, with dark meat, white rice and black beans) He totally ignored what I said, and just gave me 2 regular chicken meals, while charging me the full price (I noticed this once I left the store). Finally, the food is ready and I ask for sauces. Now, asking for sauces, you might as well be asking them to give you a million dollars. When I asked for sauces, the young lady rolled her eyes, looked me up and down, and begin to chuck the sauces at me me. She clearly didn’t want to give me the sauces. Get all the way home, take out my meal to eat, only to find the manager didn’t give me dark meat as I asked. I advise you, don’t visit this establishment. Go towards a different area if you are able to. Horrible!

Ailton Mesquita

Great food, but very dirty bathroom.

Aime Rodriguez

Karol attended me she is at the cash register not sure if am spelling her name correct but she provided great customer service.I came here during peak hours which is lunch time. She helped me with my order to make sure I had it correct, she is super nice and attentive. She saw me in the line again and she called me to see if everything was okay with my order and she took care of it right away, nothing was wrong with it but I had decided to order another of the same. Pollo Tropical should hire more people like her. I usually don’t write reviews but she deserves it. Thank you very much Karol for your assistance, I very much appreciate it! :)