Metro by T-Mobile

Patrick Clohessy

SELINA A+±++± this review is long overdue. I would rather go to the dentist then switch phones!!!!:Historically, it's been nothing short of a nitemare. I walked in and told SELINA this and she took the time to explain my options and offer her advice based on her experience (which was quite extensive). I was treated with the utmost respect with patience, diligence and care. I walked away with a new phone, all my data and pics transferred in @30 min.. SELINA is an asset to this company and could go on to train others in any CSR/Sales capacity.. thank you SELINA. you made a uncomfortable situation a pleasurable one... AAAAAAA+++++++

Patrick Patrick

Dannita can multitask like a champion! My phone was a mess, and she managed to fix it so my data could be transferred to my new phone. Fantastic customer service, and she really knows what she is doing! I would give her 10 stars if I could!

Lanae _

Normally I have no issues at this local store however tonight the girls were extremely rude. One of them just sat in the car the entire time and got mad when a coworker asked for assistance. The other mikaela acted as if us coming in was a total inconvenience to her doing her JOB. Actually they both did. Honestly we should have left as soon as we walked in. When asked about a free upgrade for the samsung a20 she proceeded to tell us that there is no upgrade for that version. When asked about the free firestick when adding a new line she acted as if she had no idea what I was speaking of, although someone from that same store told me they were offering that same deal and it is clearly listed on the metropcs website. Still she explained "they will tell you anything to get you to come in here." OK this is coming from the stores supposed 'manager.' She had no idea what she was doing. Kept telling me the password to our account was wrong when I know it was right. Seemed like she/they just did not want to assist us. All mikaela really did was complain about how they are working 14 hour shifts for $9/hr. Still we ended up spending about $200 for what was supposed to be a free upgrade on the phone. When trying to break down the charges she looked at me and said "idk what you are talking about." She blatantly ignored several of our questions numerous times. Still we added a 3rd line and upgraded one of the phones on our plan. However I decided to upgrade the 2nd line (my line) at another metro pcs store since at this location they seem to be more concerned with sitting outside chain smoking and talking on the phone rather than actually helping and providing their customers with good service.

Jessica Burke

I had an excellent experience at this particular Metro ( 3386 Tampa Rd., Palm Harbor, 34684) because of Mikaela!! She showed me great customer service!! Awesome people skills!! And she took the time to find the best money saving deals for me!! I really appreciate you Mikaela!!!!