Verizon Authorized Retailer - Victra

providence phelps

I had a wonderful experience with Mr. Gibson at the Verizon store. He went above and beyond what I would have expected with respect to customer service. I came in to replace a cracked camera cover for my phone. While I was watching him repair my phone, I asked him a question about something to do with my new job and my home computer. Much to my surprise, Mr Gibson not only answered my question, he walked me stepwise through the entire process while using his computer as an example. Then he wrote down the instructions/information on a card so that I wouldn’t forget them. He took his time with me, and really made sure that I understood what he was saying. And he also fixed my phone- it’s absolutely perfect. Great customer service is why I’ll becoming back to this Verizon Store.

Judith Rudow

Outstanding customer service. We needed to change carriers and walked into this store. We were met with a professional and knowledgeable team led by Carter. We could not have had a better experience. Carter spent the time to find the plan that would best fit our needs. He was thorough and meticulous in his work. He patiently walked us through each step in setting up our new service. He knows his stuff! It’s a pleasure to work with a business that cares about the individual customer. Kudos to Carter, Nathaniel and Hunter. Thanks for a great experience.

jaden 360

Excellent customer service, Kaylin impressed me with her quick and very professional responses to all of my questions. I have always gone to this store with all my Verizon needs as opposed to the other store in town. It feels far more inviting and personal. Kaylin quickly replaced my Simcard with zero issues. Her can do attitude and efficiency should be noted. Also side note. Carter has done an excellent job in training her. Hats off to both of you -Denon

Marina S

I would like to recognize Maya at the Oak Harbor Go Wireless store. As a new hire, and without having her manager present (don't know where he was and he didn't answer her calls) she was able to work out how to do something she hadn't done before. She kept a level head and was very friendly. I wish there was more I could do to make sure she gets the recognition she deserves! Maya was spectacular and a great asset to the team at this location! Thank you!