Best Western Ramkota Hotel

Kelsie Haskell

Absolute worst hotel I’ve ever stayed at! None of the outside doors locked so people could come and go without a key at any hour! The beds were comparable to laying on a concrete floor, they’re so hard to contemplate sleeping on a chair! We stayed two nights and in between nobody came in and made our beds or gave us fresh towels and when we called about we were told to pick them up at the front desk! Zero to no customer service! We even tried to leave the second night but the hotel and Expedia were arguing about who was supposed to refund us and nobody would! The walls were dirty, sheets were dirty and the pool had more bleach in it than water! I was so disappointed!

Anthony

Have stayed a few times and the most recent visit showed improvement. The staff was welcoming at checkin/out and breakfast crew has been top notch. Beds are comfortable and rooms are clean, so for the minimal time you stay in the hotel it checks the right boxes. Our selling point for this hotel is also the biggest negative and it is the pool area. The pool is very small for the amount of activities they have. With small children, it only takes 5 bigger kids and your pushed out of the 2'-3' zone due to kids falling off the Lilly pads and forced into the area less than 1'. HVAC seems to be a big issue still, this summer when we stayed the pool area was 85 degrees the entire time and this time it never warmed up to even 70 degrees (was as cool as 66 on the pool deck). Thankfully the hot tub was fixed this time since we needed it to warm up! If they could catch up on maintenance I would change my rating from a 3 to a 5 stars. With all that said, our stays have been comfortable and we plan to return. We know what to expect and hope for more improvements.

Sashalyn Fitch

I stayed here with my 4 young children last weekend and I will never stay at the best western in Aberdeen again. The pool and hot tub were absolutely disgusting filled with some kind of foggy flakes and feeezing!! The rooms sink and tub clogged! Oh and after the kids were in the pool they all got really sick and contracted pink eye!

Susan Heiser

Had a suite for a birthday party last night. The room was nice, but very cold. Have an infant in the room and the cold temp was unacceptable. After 3 calls to the front desk, a staff member brought in a space heater. This is ridiculous. When the room was booked, we were told we would check in early to set up and start our party. Since this didn’t happen, we ended up having to move our party to a different location costing more money. When we came back to swim, the pool was so cold, therefore not enjoyable for a child’s pool party. Hot tub appears to have been broken for a long time. Aberdeen Ramkota, for the amount of money you charge for your suites, you definitely need to step up your game big time! Horrible experience!