Holiday Inn Express & Suites Chanhassen, an IHG Hotel

Michael McEniry

Clean room, very nice breakfast selection that was better than what most hotels provide post pandemic. Breakfast was busy but staff did a great job keeping it stocked and clean. Nice pool and hot tub. Only reason I didn't give five stars was the hot tub heater was broken.

Vdlpcr VDL Molecular Diagnostics PCR Lab

The hotel and room itself was nice, no complaints but I'm giving this 2 stars because we were given a room where the door did not shut all the way and the deadbolt didn't latch. I didn't notice the deadbolt until 9am and really didn't notice the door not shutting completely until then when my daughter was able to get into our room without the key when she went to get ice in the hallway. I called the front desk to change rooms and she told me there were empty rooms but those were for guests still waiting to get to hotel. I asked if someone would come up to fix the door and she said no one was around. It was a sleepless night to say for sure. I feel they could have done better.

Eric Schwegel

This Holiday Inn has potential, but is tired and in need of some much needed attention. We were greeted with front desk that was friendly and helpful. Got checked in promptly with no issues there. Got to our room and that is where the issues started for me. Literally upon walking in there was a Qtip laying in the middle of the room (not sure how this was missed by cleaning staff prior as it was right in the open). See lovely photo of that. We were left with about 7 squares of toilet paper and no extra rolls, so we had to return to front desk and ask for more (no biggie, it happens). Probably the biggest issue was the bathroom tile floor. Literally pieces of the grout were laying around on top of the floor and floor tiles shifted and moved quite a bit. The tiles are also pulling away from the wall, leaving much to be desired to look at that there. Bathroom door knob completely loose as well. The water pressure was great, although even with temperature turned all the way up, I thought the shower could have been hotter personally. The beds and pillows were comfortable and I did sleep well, so there is that. We only had breakfast one morning and it was your typical hot hotel breakfast. Unfortunately, the juice machine and pancake machine was out of order. Smaller pool and hot tub, but they do have a single water slide, so I will give them props for atleast having the slide. There were no towels available for use though, shelves were completely empty there. Would I stay here again, uncertain honestly. Place could use a little facelift, atleast our room we got did.

Travel2TheCore

We stayed here for a dance competition down the road and it was great. Pool slide was one of the hits for the kids to use! Bed was comfortable and room was clean. Breakfast options were amazing. Thanks!