Address: 9300 271st St NW Suite B1, Stanwood, WA 98292, USA
Phone: +18669283123
Sunday: Closed
Monday: 9AM–6PM
Tuesday: 9AM–6PM
Wednesday: 9AM–6PM
Thursday: 9AM–6PM
Friday: 9AM–6PM
Saturday: 9AM–1PM
Charlie Smith
I have never seen a business so blatently PUSH customers away like this. I have not been under contract for over a year and they still wouldnt give me the 12 month contract special stating that was only for new customers. I was willing to stay but Ziply here I come.
V Cloud
I only gave a 1 because there was nothing lower to give. Having been a WAVE customer for 20 years, I was truly "Astounded" when I received a notice of a huge rate increase. I called-told to call back when I received my next statement- then told I'd waited too long! Bill now $357/seniors/fixed income/need phoneline for heart pacemaker. They just don't care! Customer service/twice yesterday/put me on hold/then disconnected after 40 mins EACH time! I hate Wave-Astound! I'm ready to call the President of the stinkin' company, right after I call the FCC. This MUST stop!
Teresa Olson
I have unlimited data and they keep charging me for data overages. Very poor service & its them or nothing. I've had this account for 3 years & still have to call them every month. I wouldn't even recommend them to a tree😡 The technician that came tracked mud on our brand new white carpet then tried to clean it up with windex and it was 2 weeks for them to set up our voice mail that should have been done the same day.. 1/2my stuff still doesn't work right. HUGE DISAPPOINTMENT!!!
Kathie Leung
Went in to rectify bill (shows we have a modem, wanted to ensure they recognize we own it, we aren't renting theirs) and pay our bill. Straight out of the chute, the young man we were speaking with got aggressive. It was... astounding. I pulled back and told him to hold up, there was no reason to be aggressive. He claimed he wasn't, yet his coworkers registered concern, and after leaving, I asked my partner if he felt the service representative was initially being aggressive. He concurred that the rep was overtly aggressive. Once called out, and without apology (other than saying he wasn't being aggressive), he toned down, explained the system and how it works, then took our payment and provided a receipt.
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Ours is out in warm beach too its been out since aug 10th
We apologize for the long hold times while trying to contact us by phone. Our phone support is available 24 hours a day, 7 days a week to answer your questions and hold times will vary throughout the day. You can chat with us online at wavehome.com Monday-Satruday from 9am to 7pm and you will see a chat icon on the bottom right of the webpage as soon as an agent is available. Lastly, you can visit your local Wave store and we would be able to answer your questions as well.
Call Wave Broadband help line. I'll have a number for youvin a minute
We live in the Arlington, smokey point area and there has been no interruptions..
Sorry took so long. But it was out early this morning or last night about same time n 3:30 am. And power. Its runing now. How about yours. Internet is all good too
Home Phone service provided by Wave is VOIP (Voice Over Internet). We can install phone jacks for an added cost. Make sure to indicate this requirement when speaking with customer service during the process of setting up an installation. -Brent
Hello Joseph, thank you for your comments and feedback. Please reach out to our customer care if you are reporting a service issue, so we can verify if this is localized or a wide outage effecting you. 1-866-928-3123, ( wavebroadband.com/contact/ ) -Brent
The charge would be on your account because you do still have our modem at your home. To remove the equipment rental charges, you would want to return our equipment back to us and then we can remove the rental charges. You can return it to your closest Wave store or you can request a return label online at gowave.com/equipment-return-form -Jason
Oh no! If you are having issues with your service, I would recommend contacting us by phone or chatting with us online at wavehome.com or via social media so we can assist you. We are available 24 hours a day, 7 days a week at 866-928-3123 and our chat team is available at wavehome.com Monday-Saturday 8am to 8pm and Sunday 8am to 7pm.
Thank you for the question Doris. You can find our channel lineup at gowave.com/channel. The channel lineup will show you what channels are included in each package we have available.
Now that Wave has bought Frontier we'll see....
It has a monopoly in the Stanwood area and the camano island area, so they can charge whatever
Hi Mel, if you need any assistance with the Video On Demand menu please give us a call at 866-928-3123.
Visit there nearest office near you.
You might want to call them.
No cable and internet has been up and running. Call wave cable help desk
Any digital package tier should come with it. Check with local reps or call in to customer service to add
Yeah! Bring the old one or they gotta charge 12.50 though
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