Cold Stone Creamery

Looney Ballooney

This was without a doubt the worst experience my bf and I have ever had at a Cold Stone. The whole place was dimly lit and had a gloomy atmosphere. There was only one employee working the counter, and he spoke so softly he had to repeat himself multiple times. As we ordered, half of the case was empty, and several things had to be substituted. As he made our first of 3 ice cream cups, he realized he didn't make enough for the size we ordered, and so he placed the ice cream into a smaller sized cup, and then placed THAT cup into the correct size cup without saying anything. Not wanting to cause trouble (or encourage him to spit in our ice cream,) we didn't say anything, as he continued to make the other two ice creams with absolutely no sense of urgency. We genuinely felt like we were an inconvenience for just being there, and we won't be going back any time soon.

donna houck

Came in last night (7/24/22). Hot Sunday evening so TONS of customers, staff was overwhelmed but doing a great job! Kind of a bummer they were out of a ton of flavors including the one I came in for. They were out of oreo, graham crackers, and banana. So we had to adjust our 6 orders quite a bit but of course I understand it wasn't the fault of the staff so no biggie. I really appreciate the hard work and positive attitudes most of the staff gave. The reason I'm only giving 4 stars is the confrontational attitude of one particular employee. He was a tall gentleman, the only one wearing a mask and his name tag said Mat. I watched him give the group in front of me quite a bit of attitude when they asked how to redeem their points from the cold stone app (the customers were super understanding by the way and just said no biggie and skipped it)... Then while I was waiting to have my orders finished I took a picture (included in this review) of the half empty ice cream display to show my BF. Then kept my phone I'm my hand and just kind of leaned against the counter. He IMMEDIATELY got confrontational and repeatedly asked me not to record him. I flipped my phone around to show him I was NOT recording anything, told him so.and told him he needed to change his attitude. He just said sorry and continued on doing whatever he was doing... I was REALLY put off by this. Had we not received 2 of our ice creams already I would have walked out. Another 10-15 min passed before it was our turn to check out. And I'm having to wait because this same employee is now arguing with a customer (not sure what about)... This customer was not as polite as the last. I think this employee could use some training. He is just waiting to confront a customer and put them in their place. He's seriously lacking customer service skills.

Veronica Josephine

Not sure what's happening with this location, but over the last two weeks it's been a joke trying to get ice cream for my kids. The Monday we showed up after 1 pm when the store hours say noon opening and the doors were locked, lights off. No sign on the door or message on the recording explaining why they weren't open. Figured it was a fluke. Came in today to a single employee working, so I get that being frustrating, but their attitude was beyond excusable. We politely waited in line while he was helping the two ladies in front of us, my husband inquired about the bathroom being out of service since the sign was on the door but the door was also open. The employee rudely said wait, wouldn't even give a yes or no answer, basically the impression was f-off. After he finished the process of helping the ladies ahead of us, he didn't acknowledge us at all and walked off to the back. We waited a full 10 minutes and he still never showed back up. We ended up walking out, much to our kids' disappointment. Four other people came in while we were waiting, hopefully they got some customer service because we sure didn't. Even just some acknowledgement of 'hey I'm alone, it might take longer' would have gone a long way to a better experience, but the dude there acted like he couldn't have cared less and blatantly walked off without a word. We won't be coming back to this location, clearly management isn't bothering to hire enough or train their employees. Sad because we used to love coming to cold stone over the last 10 years.

Annabelle Arslanian

Extremely late on this but I visited this store on March 25th and TT and Kaylee were amazing and so much fun it was really busy but it was my first time and they were patient with me and was just great. Great staff. Great ice cream. Great music in the background lol