Lane Bryant

Elizabeth Boisen

I primarily come here to do returns, since they charge you $6 per order to return by mail. You can't combine orders when mailing returns and there is no cost difference for rewards members or cardholders. It's much easier to order online and the online selection is much better than what is in store. This store is not organized very well, so its hard to find what you are looking for. The staff are generally pleasant and greet you when you come in. However they spend a lot of time complaining to eachother, in front of customers at the register. Both about previous customers, and other coworkers. The last time I came in to do a return, the employee who assisted me was very rude, and not adequately trained on their computer system. When I first said I wanted to exchange a swim top, she shoved my bag back at me and told me to go find it and then come back. When I asked if they had swimsuits in store, she said didn't know. I asked her to look it up on the computer so I didn't waste my time, and she finally agreed to check. She couldn't find several of the items from my return in the system and kept repeating that fact to me as if I lied about buying them from their website. I even had to pull one swimsuit up on their website to show her it existed. It took almost an hour to return 5 items. All of them were separated by order, with their return slips, and had the tags on. She finally had to manually add the items and adjust the prices to do my return. At no point did either of the 3 other employees offer to assist. As for the clothing, the quality and fit has really gone downhill, but the prices remain the same. They have sales often, but basically its just to make their clothing an acceptable/normal price. I get that plus size clothes take more fabric, but a plain, basic t-shirt shouldn't cost $50. The last 3 pairs of pajama pants I have purchased, all got holes in the pockets in the first week. Shirt hems are often crooked and strings hanging off of them. This is one of the few places that carry bras in my size, but aside from that, I don't plan to continue buying clothing here.

Eric Hilliard

Expensive, out dated and poor customer service. I use to love their bras, now the cups are so ridiculously sized it is a joke. Time for this one to close too.

Christine Davis

Very LGBT+ friendly! I like to come to lane bryant anyway, and my wife recently came out as trans and needs to find her size and what's comfy/flattering. They were very helpful, no one batted an eye, and they asked her if she wanted a dressing room rather than assume I was the one trying on the clothes she was holding.

Charlene Mckenzie

Drove 30min here and paid the Narrows Bridge toll. Lesson learned to always check to see if they removed the security tags. Now I have to bring 2 items back just to have the tags removed. I wish the alarm would've actually went off to save me the time , gas and toll now having to go back. Update: took them back and didn't even recieve an apology.