Lake Stevens Automotive

C. Toyer

The issue was not the work being done, any mechanic could’ve fixed my issue, the problem with this business is their incompetence and lack of observation. I had forgotten a back pack in my car, and went to get it, but noticed they left my car door open in the waiting zone unattended, and I had to go find someone. I trusted them with my vehicle and the inexpensive items I did have in my car, which was a mistake. When I picked it up, it had a foot long crack in the windshield it did not have prior. I was then to told to find my own place to get it fixed and they would pay for it. The owner apologized but gave the excuse of “a semi must’ve kicked up a rock” there was no dent or sign of the cause being a rock. Glass is currently hard to get right now so it ended up being a month process, in which the crack divided into 2, long cracks across the windshield. I’ve received my reimbursement for the window.

Andres Spells

Amazing people. Their work is top notch and so is their customer service. I highly recommend them.

Dave Dorsett

Took our Escape here for transmission replacement. Spent over 10k and it came with a warranty. Transmission shifts hard and clunks going into gear now. They say the warranty is with Ford not them. Neither will fix the problem saying it's within specs. Bought SUV new. It never shifted like this before. Go someplace else as they don't stand behind thier on work.

Levi McCormack

I am looking for a used car for my daughter. I took one from the dealers to here to get it checked out. It took 35 minutes and $136.00 to get it inspected. Car was a 2003 so I already knew there was some TLC that was going to be needed. But after an estimated quote of over $4,000 to make sure it would even be dependable it was worth the money to get it checked out first. Saving me time and money in the future.